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Service Help Desk

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Type of System with the problem*
Type of issue for product marked above*
Actions you've taken to correct the issue*
Severity of the Issue*
Priority for you to resolve*
Drop files here or
Max. file size: 50 MB.
    Helpful files can include:
    - Images of mail pieces that show problem (wrong indicia/sorted to incorrect bin location/coded to incorrect destination, etc.)
    - Log files from system that include the issue and are for the period covered when the sample mail piece images were run. Logs are found at C:\ID Parcel & Mail Solutions\Log\Archives and the file names are coded with the date in reverse order and time in proper order.
    - Pictures or movies (small files please) of system where problem is occurring
    - Screenshots from system computers